International Return & Exchange Policy

Return & Exchange Policy

Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it (tags attached, unwashed and unworn).

Unfortunately, at this time we are unable to accept International returns using pre-paid shipping postage. 

It is the responsibility of the customer to ship at their own expense to the address below: 

Umoro
100 Sunrise Avenue, Unit 106B
Toronto, ON M4A1B3, Canada

To complete your return, please follow the link below:

RETURNS PORTAL

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery.

Refunds 
Once your return is received and inspected, please allow 2-3 business days before we send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.

Exchanges 
All merchandise is covered under a 90 Day Warranty against manufacturer defects from the date of purchase.

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at

Support@umoro.com

Please include the following information about your defective item:

  • Clear, descriptive photos showing the damage or deficiency found on the product.
  • Order number and/or the name of the purchaser.

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